Shipping policy
At WagCove, we want pet parents around the world to enjoy convenient access to our collection. We therefore provide free worldwide shipping on all orders.
Free Worldwide Shipping
Shipping is free to all destinations we currently serve, with no minimum purchase requirement.
Any applicable import duties, customs charges, taxes, or government fees not collected during checkout may remain the responsibility of the recipient where required by local law.
Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
Delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances outside our reasonable control.
Order Processing
Orders are prepared for shipment after payment and order information have been successfully confirmed.
Customers are responsible for providing complete and accurate shipping information. Please carefully review your name, street address, apartment or unit number, postal code, city, state/province, country, and contact information before completing checkout.
Tracking Information
Where tracking is available, tracking information will be provided after the order has been prepared and shipped.
Tracking updates may take some time to appear after a shipping label is created.
Multiple Packages
Orders containing multiple products may occasionally be fulfilled or shipped separately. As a result, you may receive more than one package for the same order.
Separate packages may arrive on different dates.
Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur because of:
- Customs inspections or clearance procedures
- Carrier disruptions
- Severe weather
- Public holidays or peak shopping periods
- Remote delivery locations
- Incorrect or incomplete shipping information
- Events outside our reasonable control
If your order appears significantly delayed, contact us at support@WagCove.shop with your order number.
Incorrect Shipping Address
Customers should verify their delivery information carefully before submitting an order.
If you discover an error after placing an order, contact us as quickly as possible. We will attempt to assist where reasonably possible, but we cannot guarantee that an address can be changed once fulfillment or shipment has begun.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, contact our customer support team with your order information.
For damaged deliveries, photographs of the package and product may be requested to help us investigate the issue.
International Orders
International shipments may be subject to local customs rules, import regulations, taxes, or duties depending on the destination.
Customers are responsible for complying with applicable local import requirements.
Shipping Support
For shipping questions, contact:
Email: support@WagCove.shop
Phone: +1 323-893-7713
Website: WagCove.shop