Refund policy
At WagCove, customer satisfaction is important to us. We understand that sometimes an item may not be the right fit for you or your pet. For this reason, we offer free returns and refunds within 30 days, subject to the conditions outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should be returned in substantially the same condition in which it was received. Unless the product was delivered damaged or defective, items should be unused, unworn, clean, and accompanied by any original packaging, accessories, labels, or other components supplied with the product.
Because we sell pet clothing and costumes, we recommend checking the sizing information on the relevant product page carefully before ordering.
Free Returns
Eligible returns made within our 30-day return period are free of charge. Customers should contact us before sending a product back so that our team can provide the appropriate return instructions.
Please do not send a return to our business address without first receiving return instructions from our customer support team. The appropriate return destination may vary depending on the product and fulfillment location.
How to Request a Return
To begin a return, contact us at support@WagCove.shop and provide:
- Your full name and order number
- The email address associated with your order
- The product you wish to return
- A brief explanation of the reason for the return
- Photos of the product if it arrived damaged, defective, or incorrect
Once your request has been reviewed, our customer service team will provide further instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include your order number and clear photographs showing the issue. Once verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Exchanges
If you require another size, color, or product, please contact our customer support team. Availability cannot be guaranteed.
Depending on the circumstances, we may recommend returning the original product for a refund and placing a new order for the desired item.
Non-Returnable Items
Certain products may not be eligible for return where required by hygiene, health, safety, or applicable legal restrictions. Items that have been significantly used, damaged after delivery, altered, washed, or returned in an unsuitable condition may also be ineligible for a refund, except where applicable consumer law provides otherwise.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Return & Refund Contact
For return or refund assistance:
Email: support@WagCove.shop
Phone: +1 323-893-7713
Website: WagCove.shop